These Terms and Conditions set out the basis on which Cleaners Brent provides domestic and commercial cleaning services in Brent and surrounding areas. By booking any service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following words have the meanings given below:
Client means the individual, company or organisation booking cleaning services.
Company means Cleaners Brent, the provider of the cleaning services.
Cleaner means any employee, contractor or representative engaged by the Company to provide the services.
Premises means the property or location where the services are to be carried out.
Services means the cleaning services that the Company agrees to provide to the Client.
The Company provides a range of cleaning services, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office and commercial cleaning, and specialist cleaning as agreed with the Client. The specific services to be provided, including frequency, duration and any special requirements, will be agreed with the Client during the booking process.
The Company reserves the right to refuse or discontinue services where it reasonably considers that the work requested may pose a risk to the health or safety of the Cleaner, is unlawful, or is outside the normal scope of cleaning services.
Bookings may be made by the Client through the Company’s accepted booking channels. By placing a booking, the Client confirms that they are legally capable of entering into binding contracts and that they are at least 18 years of age.
The Client must provide accurate and complete information, including the address of the Premises, type and size of the property, required services, access details, and any relevant health and safety information. The Company will rely on the information given when estimating the time required and the price of the service.
All bookings are subject to availability. The Company will confirm the booking and the scheduled date and time of the service. No booking is considered confirmed until the Client has received confirmation from the Company.
The Company may adjust appointment times by giving reasonable notice where operationally necessary. The Company will use reasonable efforts to accommodate any preferred dates and times requested by the Client.
The Client is responsible for providing safe and reasonable access to the Premises at the agreed date and time. Access may be granted by the Client being present, leaving keys in a secure place, or providing keys in advance, as agreed with the Company.
If the Cleaner is unable to gain access due to the Client’s fault, the service may be cancelled or rescheduled, and the Company reserves the right to charge a failed visit fee up to the full cost of the scheduled service.
Keys provided to the Company will be securely stored and used only for the purpose of delivering the agreed services. The Client must inform the Company promptly of any change to access arrangements.
The Client agrees to:
Provide a safe working environment for the Cleaner at the Premises.
Ensure that basic utilities such as electricity, running water and adequate lighting are available.
Secure or remove valuable, fragile, or irreplaceable items if the Client does not wish them to be handled.
Inform the Company of any specific instructions, special surfaces, delicate materials, or known risks at the Premises.
The Client is responsible for ensuring that the Premises are in a condition suitable for cleaning. The Company reserves the right to adjust the price or duration of the service if the condition of the Premises differs significantly from that described at the time of booking.
Prices are usually provided based on the information supplied by the Client and may be given as a fixed price, hourly rate, or per job basis. Any quotation given by the Company is an estimate based on average cleaning times and assumptions regarding the condition and size of the Premises.
The Company reserves the right to revise the quotation if the information supplied by the Client is incomplete or inaccurate, or if the work required is greater than reasonably anticipated. If a price adjustment is necessary, the Client will be informed before work continues, and may choose to accept the revised price or limit the scope of the service.
Payment terms will be confirmed at the time of booking. The Company may require payment in advance, a deposit, or payment on completion of the service, depending on the type and scale of the booking.
Accepted payment methods will be communicated by the Company and may include card payments, bank transfers, or other recognised UK payment methods. Cash payments may be refused or accepted at the Company’s discretion.
All charges are inclusive of applicable UK taxes unless otherwise stated. The Client agrees to pay all fees in accordance with the agreed terms. Failure to make payment when due may result in suspension of services and the addition of reasonable administration and recovery costs.
The Client may cancel or reschedule a booking by giving notice in accordance with this clause. For standard domestic visits, the Company typically requires at least 24 hours’ notice. For larger or specialist jobs such as end of tenancy or deep cleans, the required notice period may be longer and will be confirmed at the time of booking.
If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee up to the full amount of the scheduled service.
The Company may cancel or reschedule a booking by giving the Client as much notice as reasonably practicable in the circumstances. Where possible, an alternative date and time will be offered. The Company will not be liable for any indirect losses resulting from such cancellation or rescheduling.
The Company aims to provide services to a professional standard. If the Client is dissatisfied with any aspect of the service, they should notify the Company as soon as possible, and in any event within 24 hours for one-off services or within a reasonable time for regular services.
Where a complaint is justified and relates directly to the quality of the cleaning provided, the Company may at its discretion arrange a re-clean of the affected areas or offer another appropriate remedy. The Client must allow the Company a reasonable opportunity to address and rectify any issues.
The Company will take reasonable care while providing the services, but accepts no responsibility for normal wear and tear or for pre-existing damage, defects or deterioration of items or surfaces at the Premises.
The Client is responsible for securing or removing valuables and fragile items. The Company will not be liable for loss of cash, jewellery or other high-value items unless specifically agreed in writing and such items have been entrusted to the Cleaner for cleaning or safekeeping.
The Company’s total liability in respect of any loss or damage arising from the services, whether in contract, tort or otherwise, shall be limited to the value of the specific service during which the incident occurred, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
The Company maintains insurance appropriate to the nature of its cleaning services, including public liability cover, in accordance with industry practice. Details of insurance cover can be provided on request. The Client remains responsible for ensuring that they maintain adequate insurance for their own property and contents.
The Company follows reasonable health and safety practices and expects Clients to cooperate in maintaining a safe environment. Cleaners must not be asked to perform any task that is unsafe, illegal, or beyond the agreed scope of work.
The Client must treat Cleaners with respect and must not subject them to any form of abuse, harassment, discrimination or unreasonable demands. The Company reserves the right to withdraw services immediately if a Cleaner is subjected to unacceptable behaviour.
The Company may supply its own cleaning materials and equipment or may use products provided by the Client, as agreed at the time of booking. Where the Client provides products or equipment, it is their responsibility to ensure that they are safe, suitable for the intended purpose and compliant with relevant regulations.
The Company will not be liable for any damage or ineffective results arising from the use of products or equipment supplied by the Client.
The Company will collect and dispose of general household and office waste generated as part of the cleaning process, such as dust, packaging from cleaning materials, and small quantities of everyday rubbish, using the waste facilities available at the Premises.
The Company does not provide a licensed waste removal service and cannot remove large quantities of rubbish, construction debris, hazardous waste, clinical waste, electrical items, or regulated materials from the Premises. Disposal of such materials must be arranged by the Client through appropriate authorised channels in accordance with UK waste and environmental regulations.
The Client is responsible for informing the Company of any waste at the Premises that may be hazardous or subject to special handling or disposal requirements. The Company reserves the right to refuse to handle or move any waste that it reasonably believes presents a health, safety or legal risk.
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, public transport disruption, strikes, pandemics, government restrictions, or other events commonly defined as force majeure.
In such circumstances, the Company may suspend or reschedule the services without liability, and will use reasonable efforts to notify the Client and arrange an alternative appointment where possible.
The Company will handle personal data provided by the Client in accordance with applicable UK data protection laws. Personal information will be used solely for the purpose of managing bookings, providing services, handling payments and communications, and meeting legal or regulatory obligations.
Client details will not be sold to third parties. The Company may share limited information with service partners or contractors where necessary to deliver the services, subject to appropriate confidentiality obligations.
For ongoing regular cleaning arrangements, either party may terminate the services by giving reasonable notice, typically at least 14 days, unless otherwise agreed. The Client remains liable for any services already provided and any applicable cancellation fees for bookings within the notice period.
The Company may terminate or suspend services immediately if the Client fails to pay on time, behaves in an abusive or inappropriate manner, or otherwise breaches these Terms and Conditions in a serious way.
The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the Company’s operations. Updated terms will be made available, and continued use of the services after such changes take effect will be deemed acceptance of the revised terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions, together with any written confirmation of booking or specific service agreement issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of the services and supersede any prior discussions, correspondence or understandings.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
By booking or using the services of Cleaners Brent, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
Hire our reliable cleaners Brent company by calling us right now. We can clean your property immediately at an outstanding low price.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(72)
