This Privacy Policy explains how Cleaners Brent collects, uses, stores, and protects personal data relating to customers and prospective customers in the Brent area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners Brent customers and service users within the Brent area, including individuals making enquiries, booking services, or otherwise interacting with us.
Cleaners Brent is a cleaning services provider operating in the Brent area. For the purposes of data protection law, Cleaners Brent is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details, such as your name, home or business address, billing address, and preferred contact details. Service and appointment information, including details of your property type, cleaning preferences, access instructions you choose to share, booking history, and service notes relevant to providing our services safely and effectively. Communication records, including enquiries, complaints, feedback, and any correspondence you have with us by phone, post, or other communication channels. Payment and transaction data, such as details of payments made, amounts, dates, and methods of payment. We do not store full payment card numbers once a transaction has been processed. Technical and usage data, which may include information about how you interact with our online booking tools or website, such as date and time of visits and pages viewed, where this is necessary to operate and secure our services. Staff and contractor information, such as names and limited contact details for cleaners and other individuals engaged by us to deliver the services, where relevant to customer bookings and service coordination.
We collect personal data directly from you when you contact us to request a quote, make a booking, modify or cancel a service, leave feedback, or communicate with us in any way. We may also obtain data when you interact with our website or online tools, where that data is necessary for booking or security purposes. In some cases, we may receive personal data indirectly from third parties, for example where another person books a service on your behalf and provides your details for the property where the service will be performed.
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract, where processing is necessary to enter into or fulfil a contract with you for cleaning or related services, including managing bookings, taking payment, and providing customer support. Compliance with a legal obligation, where we are required to process personal data to meet legal or regulatory requirements, such as tax, accounting, or health and safety obligations. Legitimate interests, where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling enquiries, preventing fraud, and ensuring the security of customers and staff. Consent, where we rely on your explicit consent to process certain types of data or for specific purposes, such as sending certain types of marketing communications. You may withdraw your consent at any time, and we will stop processing that data for the consent-based purpose.
We use your personal data for the following purposes:
To provide our cleaning services, including processing enquiries, offering quotes, confirming appointments, carrying out cleaning work, and following up regarding service quality. To manage customer relationships, including responding to questions, handling complaints, and addressing issues or changes relating to your booking. To manage payments and invoicing, including processing payments, issuing invoices or receipts, and maintaining appropriate financial records. To manage and support our staff and contractors, including assigning cleaners to bookings, coordinating schedules, and ensuring that services are delivered safely and effectively. To improve and develop our services, including analysing aggregated and anonymised data to understand trends, respond to customer preferences, and enhance our operations. To maintain safety and security, including verifying certain information where necessary to protect customers, staff, and property. To comply with our legal obligations and cooperate with authorities where required by law.
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy. This includes:
Service providers acting as data processors, such as providers of booking or scheduling tools, payment processing services, IT and cloud hosting services, and customer management systems. These processors act on our instructions and are obligated to protect your personal data. Operational partners and contractors, including cleaners and other individuals engaged by us to deliver services at your property, who will receive only the data they reasonably need to perform their duties. Professional and legal advisers, such as accountants, auditors, or legal advisers, where necessary for legitimate business purposes or to comply with legal obligations. Public authorities, law enforcement, or regulatory bodies where we are legally required or permitted to do so.
We do not sell your personal data. Whenever we use data processors, we ensure that appropriate contractual and technical measures are in place to safeguard your information.
Where it is necessary to transfer personal data outside the United Kingdom or European Economic Area, for example where a service provider is based in another country, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or reliance on an adequacy decision, in line with applicable data protection law.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and applicable legal requirements.
In general, we retain customer booking and transaction records for a number of years after the end of the relationship, in line with tax and accounting rules. Communication records and service notes may be retained for a reasonable period after your last interaction with us to manage any ongoing queries, disputes, or historical references. Once data is no longer required, we will either delete it securely or anonymise it so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, staff guidance and training, and the use of reputable service providers. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.
Under data protection law, you have a number of rights in relation to your personal data. These may include:
The right of access, meaning you can request confirmation of whether we process your personal data and receive a copy of the data we hold about you. The right to rectification, allowing you to request that we correct or complete any inaccurate or incomplete personal data. The right to erasure, allowing you, in certain circumstances, to request that we delete your personal data where there is no longer a lawful basis for us to keep it. The right to restrict processing, allowing you to request that we limit the processing of your data in certain situations, for example while we verify its accuracy. The right to object, allowing you to object to processing based on our legitimate interests or for direct marketing, in which case we will stop processing unless we can demonstrate compelling legitimate grounds. The right to data portability, allowing you, in some circumstances, to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using your usual communication channels with Cleaners Brent. To help us respond efficiently, please provide sufficient information to identify yourself and the nature of your request. We may need to request additional information to verify your identity before responding to certain requests, particularly those involving access to or deletion of personal data.
We aim to respond to all valid requests within one month. Where a request is complex or numerous, we may take longer but will keep you informed. In some cases, we may be unable to fully comply with a request due to legal or regulatory obligations, in which case we will explain the reasons.
If you are unhappy with how we use your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in your jurisdiction if you believe your rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will take effect from the date the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
Hire our reliable cleaners Brent company by calling us right now. We can clean your property immediately at an outstanding low price.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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